Nanning Office: Phone: 0771-2200168 13878884471 Green show District of Nanning City National Road No. 92-1 Metro International 1710 room quality, requirements, grading, what is the definition of customer satisfaction? A: The quality is the degree of a set of inherent characteristics meet the requirements of Note 1: The term "quality" can be used adjectives such as poor, good or excellent to decorate. Note 2: "Often hidden:" inherent "refers to a particular thing or something in, especially as a permanent feature request refers stated, generally implied or obligatory demands or expectations exist  Note 1 Containing "means practice or general practice organization, that is, considering its customers and other stakeholders needs or expectations are self-evident. Note 2: Specific requirements can be expressed using a qualifier, such as product requirements, quality management requirements, customer requirements. Note 3: The requirements are expressed by the requirements, such as set forth in the document. Note 4: The requirements of different stakeholders can be made. Grade refers to the usefulness of the same function but with different quality requirements for products, processes or systems made by classification or grading Example: cabin-class airline tickets and hotel guide in the classification. NOTE: In determining the quality requirements, are usually prescribed level. Customer satisfaction means a customer of their degree requirements have been satisfied feeling Note 1: The customer complaints are the most common kind of low expression level of satisfaction, but no complaints does not necessarily indicate a very satisfied customer. Note 2: Even if the customer's requirements are appropriate and are satisfied, does not necessarily ensure high customer satisfaction. Stage of development of quality management have? A: The development of quality management generally has undergone quality testing stage, statistical quality control phase, three phases of total quality management, and is currently the fourth stage of development in the 21st century that the quality of management. ISO9001: 2000 standard, in which provisions explicitly proposed to establish documented procedures? A: The standard requires six events, document control, records control, internal audit, control of nonconforming product, corrective and preventive measures, to establish documented procedures. ISO9001: 2000 standard, in terms of which clearly stated to be recorded? A: The standard requires 22 activities to keep records, namely 4.2.1 General 4.2.3 document control, record control 4.2.4, 5.6.1 General Management Review, awareness and training capabilities 6.2.2, 7.1 Planning of product realization. , 7.2.2 Review of requirements related to the product, the design and development inputs 7.3.2, 7.3.4 Design and development review, design and development verification 7.3.5, 7.3.6 Design and development validation, 7.3.7 Design and Development control changes, 7.4.1 procurement process, production and service provision 7.5.2 Validation of processes, control 7.5.3 Identification and traceability 7.5.4 Customer property, 7.6 monitoring and measuring devices, and 8.2.2 Internal Audit, 8.2.4 Monitoring and measurement of product 8.3 Control of nonconforming product, corrective measures 8.5.2, 8.5.3 preventive measures. What kind of file can be used in the form or type? A: The file may take any form or type of media, such as: paper, disk, electronic or optical computer disc, photograph, the original samples. Purpose, content and methods of internal communication have? A: The purpose of internal communication is to promote the full participation of workers, and promote continuous improvement; the contents of the main quality objectives, requirements, process the results, recommendations and opinions; methods include conferencing, video media liaison work, special communication. Nanning Withub Enterprise Management Consulting Co., one has unity and experienced professionals with many consultants, formed into a first-class consulting firm. They have ISO9000 and ISO14000 and other standards derived system of unparalleled deep expertise. The team of experts to provide customers around the world Withub consulting and implementation services. Withub consultants familiar with the industry (SIC) and the North American Industry Classification System (NAICS) code, to ensure that our customers understand the results of the consultation from industry experts. Nanning Withub consultants have expertise and knowledge of various industries, according to customer needs to provide the most professional, most provinces, the most efficient ISO9000, ISO14000, ISO / TSl6949, QS-9000, AS9100, TL9000, ISO13485, ISO / IECl7025 , BS7799, ISO / IECl5408, OHSAS18001, CEMarking, SA8000, supply chain management standards and Six Sigma consulting.